Company name: Hôtel Restaurant Les Grillons
Email: accueil@hotel-grillons.com
Phone: +33 (0)4 50 60 70 31
Share capital: 11 000 €
VAT identification number: FR 72 49 36 32 632
Siret number: 493 632 632 000 11
Photo credits: © Eliophot
Liability
By accessing this site, you are informed that the use of the Internet requires compliance with a set of laws relating in particular to copyright and the Data Protection Act. Hôtel Restaurant Les Grillons and ELIOPHOT cannot be held liable for errors or omissions; the publisher also reserves the right to modify and update the site data at any time.
Copyright
In application of the French Intellectual Property Code, the reproduction for use other than private, the sale, distribution, publication, adaptation or communication, partial or complete, of data (presentation, layout of the site, photos, texts and illustrations protected by copyright) are strictly subject to the prior written authorisation of the rights holders, mentioned above.
Data Protection
Any user who has deposited directly or indirectly nominative information has a right of access and rectification in accordance with law no. 78-17 of 6/01/78 (Data Protection Act) from the site administrator.
Personal Data Protection
Identity of the data controller
The Site is published by the operating company whose contact details are above. Access to the website and use of its content are carried out within the framework of the terms of use described below.
Nature of personal data
"Personal data" means any personal information that you may share with the operating company and which may enable the latter, directly or indirectly, to identify you as a natural person, for example during a website visit, an information request, a room reservation and other services.
Personal data collected
You may be asked to provide your personal data when browsing the operating company's website.
Whether the information requested is mandatory or optional is indicated at the time of collection by an asterisk "*". Information marked with an asterisk is mandatory as it is essential for processing your various requests. Other information is intended to get to know you better and to improve the services offered to you. It is therefore optional.
The operating company collects and processes in particular your surname, first name, email address, billing address, telephone number, IP address, connection data and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay...), your online reviews.
When is your personal data collected?
- You browse the website (IP address and Cookies) and view products or services;
- You share your observations/comments in certain sections, via questionnaires or contact forms, official social media page of the operating company;
- You send the operating company an electronic message;
- You subscribe to the newsletter mailing list;
- You share a page or an offer by sending an email or through a social network;
- You respond to a satisfaction survey;
- You make a quote request.
Data storage
The information collected is stored in our various reservation systems on secure, SSL-certified databases.
This database includes: clients' names, their addresses, telephone numbers, positions, company names and credit card details. We may also record other information such as your preferences regarding room, meals, drinks and other services, as well as your stay history at our establishment.
Purpose of data collection by the operating company
Through the website, the operating company collects data about you that is strictly necessary for the following purposes:
- To manage your information and reservation requests, as well as any loyalty programme;
- To improve and personalise the operating company's services to facilitate your navigation on the website;
- To manage and monitor the entire customer relationship;
- To manage subscription to the operating company's news and promotional offers (newsletter);
- To manage all your access requests in accordance with current legislation;
- To manage unpaid debts and disputes;
- To manage job applications for the operating company's vacancies that have caught your attention, or any unsolicited application;
- Quality and satisfaction measurement.
In the absence of a response to mandatory information, your request cannot be taken into account.
Commitments of the operating company regarding personal data protection
Transparency and purpose
No personal data is or will be collected without your knowledge. Whether the information to be communicated to the operating company as part of the collection carried out on the website is optional or mandatory will be indicated to you in advance, via the presence of the "*" asterisk symbol. The operating company collects and processes your personal data only for the purposes described in these Legal Mentions.
Proportionality and relevance
The operating company only collects and processes the personal data necessary for the proper processing of your request or for the personalisation of the services offered to you.
Data storage time
The operating company only retains your personal data for the period necessary for their processing in accordance with the applicable law.
Security and confidentiality
The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose them to unauthorised third parties.
We may be required to transmit your personal information to local authorities, if required by law or as part of an investigation and in accordance with local regulations.
Like most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, internet service provider, referral and final pages, operating system, date, time and clickstream data.
Cookies do not record information provided by users during an online reservation or when registering a customer account. Cookies identify your browser rather than you and cannot by themselves reveal your identity.
Respect for your rights
You are informed of your rights of enquiry, access, rectification and opposition for legitimate reasons as well as your right to object to commercial prospection in accordance with the provisions of law no. 78-17 of 6 January 1978.
Rights of access, rectification and opposition
In accordance with law no. 78-17 of 6 January 1978, relating to Data Processing, Files and Freedoms, you benefit, on simple written request, from a right of access and rectification of information concerning you.
You may also, for legitimate reasons, object to the processing of data concerning you.
To exercise one of these rights and obtain communication of the information concerning you, simply contact the operating company whose contact details are accessible at the beginning of these Legal Mentions.
Cookies
When consulting the website, certain information relating to your terminal's navigation may be recorded in files called "Cookies" installed on your terminal, subject to the choices you may have expressed regarding cookies, which you can modify at any time.
A cookie is a small text file recorded in a dedicated space on your terminal's hard drive, when consulting an online service through your navigation software. It allows its issuer to identify the terminal in which it is recorded, during the validity or registration period of the cookie.
The cookies issued by the operating company are used for the purposes described below, during the validity period of the cookie concerned, subject to your choices resulting from the settings of your navigation software used when visiting the website, which you can modify at any time.
Third-party cookies from partner companies may be placed on your computer via the website pages.
Only the issuer of a cookie can read or modify the information contained in it.
Different types of cookies are used on the website, they have different purposes. Some are necessary for your use of the website.
Analytical cookies
These are cookies that allow the operating company to:
- generate statistics and various elements comprising the website (sections and content visited, journey) to improve the browsing experience offered;
- count the total number of advertisements displayed on its advertising spaces, identify these advertisements, their number of displays, the number of clicks and navigation information.
Social network cookies and plug-ins (social buttons)
The operating company may include on the website tools for sharing content with other people or for making these other people aware of your consultation or opinion regarding content on our site. This is particularly the case for "Share" and "Like" buttons from social networks such as Facebook, Twitter, etc.
The operating company has no control over the process used by social networks in collecting information.
Cookies and machine identifiers for transaction security
We inform you that during your order, the operating company, or its service providers acting on its behalf, may deposit cookies or collect information relating to your terminal, particularly the information (technical security attributes) necessary for the recognition of equipment (computer, tablet or mobile phone) to enable the identification of your equipment for the purpose of securing transactions in your interest.
Advertising cookies
Advertising content (graphics, animations, videos, etc.) broadcast in the operating company's advertising spaces may contain cookies issued by third parties that may allow, during the validity period of the cookies, counting clicks, but also proposing the most suitable advertisements based on your browsing behaviour, interests and preferences.
Refusing advertising cookies has no impact on the use of the site and will not stop advertising on the site or on the internet. It will only result in advertising that does not take into account your interests or preferences.
Your choices regarding cookies
Several options are available to you for managing cookies. Any settings you may make may modify your internet browsing and your conditions of access to certain services requiring the use of cookies.
Choices offered by your browsing software
You can customise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are saved on your terminal or, on the contrary, are refused.
Refusing cookies
If you refuse to save cookies, certain features, such as identification/login to your personal space, personalisation of your navigation (choice of favourite language, for example) will no longer be available.
The operating company declines all responsibility for consequences related to the degraded functioning of its services and features due to cookie refusal.
How to exercise your choices, depending on the browser you use?
For cookie management and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your cookie preferences.
For Internet Explorer™: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
For Safari™: https://support.apple.com/?path=Safari/3.0/fr/9277.html
For Chrome™: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
For Firefox™: https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
For more information about cookies
The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Consumer Mediation
In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, the customer is entitled to refer to the Tourism and Travel Mediator, whose current contact details are:
Médiateur Tourisme Voyage,
MTV Médiation Tourisme Voyage
BP 80 303
75823 Paris Cedex 17
Best prices guaranteed 
Secure transaction 
No booking fees